Telecom Call Center Romania

Telecom Call Center services are based on SIP platform for access and Class 4 Switch for multiprotocol interconnections with all major fixed and mobile operators from Romania and worldwide.

Operating own numbering plan, Voice Services are suitable for both large scale deployments with national coverage, but also for small offices with a reduced number of lines. Through the SIP protocol our clients have the possibility of using Voice Services in multiple applications, some of the most popular being Audio Conferences and Video Calls. Mobility is also a key feature. Accounts can be configured on physical devices such as VOIP phones, also on desktops for large deployments in call centers and even on smart phones which are connected to Wi-Fi.

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General office

Telecom Call Center
Canta nr17
Iasi
Romania ,700528
Romania

Phone: 0040741526165
Site: http://www.telecomcallcenter.eu

Contact Person

Platon Claudiu / Administrator
Phone: 0040741526165

A-Z Termination
Billing and Routing Solution
call centers
Internet Telephony Service Provider
SIP Billing
wholesale VoIP

Sip Trunking

Asterisk

a2billing

VoIP Providers in Romania

Rohde & Schwarz Topex SA

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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