voipmonks New Zealand
wholesale A-Z routes .
wholesale A-Z routes
General office
voipmonks
14 anita ave, mount roskill
auckland
auckland ,1041
New Zealand
Phone: +64274728927
Contact Person
alfred mccahill / sales head
Phone: +64274728927
voipmonks
14 anita ave, mount roskill
auckland
auckland ,1041
New Zealand
Phone: +64274728927
Contact Person
alfred mccahill / sales head
Phone: +64274728927
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
AlloTelecom
We aim at meeting the needs of our customers. With that goal in mind, we supply an integral Internet telephony network structure that provides support for continuously evolving market conditions as well as for the developing management per se.
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