Call Recording
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A significant portion of businesses record all of their phone conversations, and there are convinsing reasons for doing it. Legislation that regulates legality of recording calls is well developed.
Phone call recording makes it easier to repossess information, basically it helps to avoid awkwardness - or anything worse - for the business. Oftentimes staff would use record calls to retain the details; also, recordings allow businesses to confirm or deny agreements made over the phone.
Another use of call recording is for improvement of the customer service levels. Recorded calls can help to improve staffs performance overall, or act as training exercises for new staff.
It is necessary that any business using a call recording system inform all callers that their call may be recorded.
The common name shared by communication protocols, technologies and
methods ensuring the transfer of the voice signal via the Internet network or
by any other IP-networks. The signal is transferred by the communication
channel in the digital form and, as a rule, before transferring compresses in
order to remove abundance.
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