Call Recording

A significant portion of businesses record all of their phone conversations, and there are convinsing reasons for doing it. Legislation that regulates legality of recording calls is well developed.

Phone call recording makes it easier to repossess information, basically it helps to avoid awkwardness - or anything worse - for the business. Oftentimes staff would use record calls to retain the details; also, recordings allow businesses to confirm or deny agreements made over the phone.
Another use of call recording is for improvement of the customer service levels. Recorded calls can help to improve staffs performance overall, or act as training exercises for new staff.
It is necessary that any business using a call recording system inform all callers that their call may be recorded.

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Web to Phone

This is a process of connection between a computer and an ordinary phone. For example, one can call from Skype to a cell phone by dialing a specific number.

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