Call Recording

A significant portion of businesses record all of their phone conversations, and there are convinsing reasons for doing it. Legislation that regulates legality of recording calls is well developed.

Phone call recording makes it easier to repossess information, basically it helps to avoid awkwardness - or anything worse - for the business. Oftentimes staff would use record calls to retain the details; also, recordings allow businesses to confirm or deny agreements made over the phone.
Another use of call recording is for improvement of the customer service levels. Recorded calls can help to improve staffs performance overall, or act as training exercises for new staff.
It is necessary that any business using a call recording system inform all callers that their call may be recorded.

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Detail & Phone Usage Summary Reports

This program allows you to control the use of the telephone, how many minutes you talk, where you have called, what amount of data is downloaded and so on. Thus, it helps you to fit in the framework of the contract conditions. The program is mainly used in mobile phones.

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